Shipping Time
How can enjoy a free shipping policy?
Free shipping on orders over $99. Both shipping costs and shipping method should be subject to what is stated on the Payment Page, and this may vary for different delivery destinations.
What ship methods are used?
We use outside delivery companies (UPS, FedEx, DHL, and USPS), we can guarantee these delivery times.(Except for sudden factors)
How do I check my order status?
You can check the status of your order through the Track your order page. You will also receive periodic emails relevant updates about your order, including tracking numbers, inventory updates, etc. Or, if you have any questions, please email us at [email protected]. Please allow 24-48 hours for a response from our customer service team.
Should I enter my mobile telephone at check out?
It is recommended that you enter in your mobile phone number at check out to ensure smooth delivery of your order. Please keep the mobile phone unblocked, which can ensure faster delivery.
How soon will I receive my package after my order placed?
The time frame of order delivery is divided into two parts:
Processing time: 5-7 business days
Shipping time: 12-15 business days(According to the logistics method and delivery address)
Delivery days = Processing time + Shipping time
Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume.
| AREA | STANDARD |
|---|---|
| US&CA | 18-25DAYS |
| UK | 18-25DAYS |
| EU | 18-25DAYS |
| AU | 15-20DAYS |
| OCEANICA(NEW ZEALAND) | 15-20DAYS |
| REST(ASIA ERICA ISLAND ETC) | 20-25DAYS |
| CHILEBRAZIL(CNPJ/CPF/EORI NUMBER REQUIRED) | 20-25DAYS |
| SA(COLUMBIAFERU ARGENTINA)(2DN TRANSIT) | 20-25DAYS |
My package has been lost or stolen.
If you believe that your package has been lost or stolen, or that your package was delivered by the carrier but you have not received it, please contact us at within 10 days to file a claim.. We will assist you in completing the claims process with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). FUGI WANGINTERNATIONALLTD is not held responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items is out of stock, we will go ahead and ship the rest of your order. We will contact you with the next steps on an out-of-stock item via email.
Shipping Cost
Shipping cost is charged according to order value. ( The more you order, the heavier the package will be. )
Value less than $99 : Shipping Cost $13
Value more than $99: You get FREE SHIPPING.
We highly recommend you buy more than $99 so you can save more.
Shipping cost for specially heavy products like tactical vest and some boots will be different from this. Shipping charges will be specified for such products on the product page.